The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify opportunities for cross-selling of products and services
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Use range of communication and interpersonal skills to respond to enquiry, identify customer needs and establish relationship with customer Completed |
Evidence:
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Identify further opportunities for providing customer with additional products or services based on understanding of customer needs, and access further information about identified products and services if required Completed |
Evidence:
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Promote sales of products and services
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Explain benefits and features of additional products or services to customer clearly and accurately Completed |
Evidence:
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Match organisation’s products or services to assessed customer needs and offer number of options Completed |
Evidence:
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Check compliance with relevant legislation, regulations and industry codes of practice for all options developed Completed |
Evidence:
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Refer sales or service to appropriate area
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Prepare documentation for processing when decision has been reached on sale of product or service to be provided Completed |
Evidence:
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Inform customer of reasons why referral to other personnel is required if this needs to occur Completed |
Evidence:
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